Ecommerce Terms and Conditions
Last updated: 04/10/2025
1. Introduction and Scope
1.1 These General Conditions of Sale and Use (hereinafter “General Conditions”) govern all online purchases made within the EU territories through the website COMBATGAMES.PRO, operated by:
GOLDNBEE SIA
Jaunā Mežaparka 36, LV-1014, Riga, Latvia
VAT number: LV40103558050
Registered: 21.06.2012
Tel: +371 22558888
1.2 These Terms are in accordance with Directive 2011/83/EU on consumer rights and apply exclusively to online sales.
1.3 By using our website, browsing, or making a purchase, the user (hereinafter the “Client”) agrees to these Terms and Conditions, forming a legally binding contract between the Client and GOLDNBEE SIA (COMBATGAMES.PRO).
2. General Conditions
2.1 COMBATGAMES.PRO offers Clients the opportunity to purchase a variety of sports-related products, such as combat sports equipment, apparel, accessories, training gear, and event merchandise (hereinafter “Products”).
2.2 To make a purchase, Clients must:
Be a legally capable individual or entity;
Read and accept these General Conditions and our Privacy Policy;
Complete the registration process as described below.
2.3 COMBATGAMES.PRO reserves the right to suspend or terminate access to the site for any user who breaches these Terms.
2.4 Any updates to these Conditions become effective upon publication on our website. The version in force at the time of placing the order will apply to that specific purchase.
2.5 Clients who do not accept these Terms must refrain from purchasing from our website.
3. Client Registration
3.1 Registration is required to purchase products and to manage orders, returns, and delivery tracking.
3.2 During registration, Clients create a personal account with a valid email and password. Credentials are confidential and must not be shared with third parties.
3.3 COMBATGAMES.PRO reserves the right to suspend or delete accounts suspected of fraudulent or unlawful activity.
3.4 Clients must provide accurate, complete, and up-to-date information. The Client is fully responsible for all activities conducted under their account credentials.
3.5 Any misuse of credentials or unauthorized account access must be reported immediately to we@combatgames.pro.
4. Information About Products
4.1 All products offered on COMBATGAMES.PRO are sourced from trusted manufacturers and official distributorswithin the sports and combat industry.
4.2 Product details — including name, description, variants, price, and availability — form an integral part of the sales contract.
4.3 Product images are for illustrative purposes only. Colors, packaging, or minor details may differ slightly from reality.
4.4 Prices are listed in Euro (€), VAT included, unless otherwise stated. Shipping costs are calculated based on destination and appear separately during checkout.
4.5 Some products may be available only for a limited time or in limited quantities, especially event-related or custom gear.
5. Seller
5.1 All products sold on the website are distributed by COMBATGAMES.PRO, which may ship directly or through official partners or manufacturers.
6. Order and Payment
6.1 Orders are placed by adding items to the cart and proceeding through checkout.
6.2 Clients must confirm their details, shipping address, and preferred payment method before finalizing the order.
6.3 After submission, the Client will receive an Order Confirmation email. The purchase contract is concluded once the payment is verified and the order status changes to “Processing.”
6.4 Accepted payment methods include:
Credit/Debit Cards (Visa, MasterCard, Maestro)
Apple Pay
Bank Transfer
6.5 All transactions are processed through secure SSL-encrypted connections. COMBATGAMES.PRO does not store or access payment details.
6.6 If payment is not received within 15 days of order placement, COMBATGAMES.PRO reserves the right to cancel the order.
6.7 If an incorrect price is displayed due to a system error, the Client will be informed and may choose to complete or cancel the order at the corrected price.
7. Invoicing
7.1 Clients who require an invoice must provide accurate billing information (including VAT number, if applicable) during checkout.
7.2 Invoices cannot be modified once issued, and retroactive requests may not be accommodated.
8. Order Cancellation
8.1 Clients may cancel an order within 24 hours of placement. After that, cancellations are only possible for unpaid or unprocessed orders.
8.2 Any cancellation may be subject to administrative or payment processing fees.
9. Refunds for Unavailable Items
9.1 If an ordered product becomes unavailable, the Client will be notified by email or phone within 20 days of the order date.
9.2 Any payments made for unavailable items will be refunded within 14 days using the original payment method.
10. Delivery Terms
10.1 Deliveries are made to the address provided by the Client during checkout.
10.2 COMBATGAMES.PRO ships worldwide, though some products may be restricted in specific regions.
10.3 Average delivery times:
EU countries: 3–9 business days
Non-EU destinations: 10–15 business days
10.4 Clients are responsible for ensuring the correctness of delivery information. COMBATGAMES.PRO is not liable for losses due to incomplete or incorrect addresses.
10.5 Upon receiving goods, Clients (or their representative) must inspect packaging integrity and report visible damage or discrepancies within 3 business days.
10.6 Additional customs fees or import taxes may apply for deliveries outside the EU, to be borne by the Client.
10.7 Force majeure events (strikes, natural disasters, holidays, thefts, etc.) may cause delays. If such events persist for more than 3 months, the order will be automatically canceled and refunded.
11. Returns and Replacements
11.1 Clients may request a replacement or return if a product is damaged, incorrect, or defective within 3 days of delivery.
11.2 Products must be returned in their original packaging with all accessories.
11.3 Once inspected, the product will be replaced or refunded, depending on availability.
12. Gift Cards
12.1 Gift cards are non-refundable and cannot be exchanged for cash.
12.2 They may not be used to purchase other gift cards.
12.3 Gift cards are valid for 12 months from the date of purchase.
12.4 Lost or stolen cards cannot be replaced.
12.5 Gift cards can be used for any product or service on COMBATGAMES.PRO, including sale items.
12.6 If the order exceeds the value of the card, the remaining balance must be paid by another method.
12.7 All gift card transactions are subject to verification before the code is sent.
12.8 COMBATGAMES.PRO reserves the right to modify these terms at any time.
13. Governing Law and Jurisdiction
These Terms and all related disputes shall be governed by the laws of Latvia. Any dispute arising from the use of this website or from online purchases shall be submitted to the exclusive jurisdiction of Latvian courts.
✅ In summary:
COMBATGAMES.PRO is committed to delivering high-quality sports gear and an honest, secure shopping experience.
By purchasing from our website, Clients acknowledge that they have read and accepted these Terms and Conditions.