Right of Withdrawal – COMBATGAMES.PRO

Last updated: 04/10/2025

If you’re a consumer under EU law, you have the right to withdraw from your purchase on COMBATGAMES.PROwithin 14 days, without giving any reason and without penalties.
This right applies to all or part of your order (you can return some or all items).

1. How to Exercise Your Right of Withdrawal

1.1 You can cancel your order within 14 days from the date you (or someone authorized by you) received the goods and signed for delivery.

1.2 To withdraw, simply send us a clear statement that you wish to cancel — you can write it in your own words or use our standard Withdrawal Form.

Send your request by:
📬 Post: COMBATGAMES.PRO, Jaunā Mežaparka 36, Riga, LV-1014, Latvia
📧 Email: WE@COMBATGAMES.PRO

2. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Custom-made or personalized products (e.g. printed uniforms, engraved gear, or individually customized items).

  • Items that have been used, washed, or damaged after delivery.

  • Hygiene-related products (such as mouthguards or compression wear) once opened.

3. Return Instructions

3.1 Once your withdrawal request is received, you’ll receive a confirmation email with:

  • Your return file number

  • Labeling instructions

  • The return address or courier pickup details

3.2 Return address:
COMBATGAMES.PRO
Jaunā Mežaparka 36, Riga, LV-1014, Latvia

3.3 Items must be returned within 14 days from the day you notify us of your decision to withdraw. The postmark dateor courier collection date will confirm your return timing.

4. Reimbursement

4.1 Once we receive and verify the returned goods, we’ll refund all payments received from you, including the original delivery cost (if applicable).

4.2 Refunds will be made using the same payment method you used for the purchase, within 14 days of notifying us of withdrawal.

4.3 We may withhold the refund until we receive the goods back or until you provide proof of shipment — whichever comes first.

5. Return Costs

5.1 You are responsible for the cost of returning the goods.

5.2 Estimated return costs (for guidance only):

  • Small items (up to 15 kg): €15–€30

  • Bulky items (e.g. training equipment, punching bags): €50–€150

We recommend using a tracked delivery service to ensure safe return.

6. Return Conditions

6.1 Returned goods must be in resalable condition, preferably in their original packaging, with all tags, labels, and accessories included.

6.2 If the goods are damaged, used beyond necessary inspection, or missing parts, we may reduce the refund to reflect the loss in value.

6.3 Although not required by law, we recommend purchasing return shipping insurance to protect against loss or damage during transport.

Summary

At COMBATGAMES.PRO, we want you to shop confidently.
If something isn’t right, you can return your order easily within 14 days — as long as the products are unused, complete, and in resalable condition.