This page presents a website-ready version of the Supporter & Customer Terms.
For the complete legal version, please refer to the full Supporter & Customer Terms available for download.
The downloadable full document constitutes the official governing version and shall prevail in the event of any dispute, inconsistency, omission, or conflict of interpretation.
Download full document here.
SUPPORTER & CUSTOMER TERMS
Support Contributions, Digital Access, Tickets, Memberships, Subscriptions & Platform Services
These Supporter & Customer Terms apply to all users who support athletes or purchase products and services through CombatGames.pro.
By making any payment through the Platform, the user confirms acceptance of these Terms.
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1. Scope of Payments
Payments made through CombatGames.pro may relate to:
• support for a specific athlete;
• wallet-linked athlete support mechanisms;
• livestream access;
• arena entry tickets;
• subscriptions;
• memberships;
• or other Platform-controlled products and services.
The legal treatment of a payment depends on its nature, classification, and connection to the relevant athlete, event, product, or service.
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2. Athlete Support Contributions
CombatGames.pro allows users to voluntarily support athletes through the Platform.
Such support may be connected with:
• athlete participation;
• qualification campaigns;
• public support campaigns;
• event-related athlete funding;
• or wallet-linked support mechanisms made available by the Platform.
By making a support payment, the user acknowledges that the payment is a voluntary contribution made within the structure of the Platform and the relevant event.
Athlete support does not create a guaranteed right to:
• the athlete’s appearance;
• the athlete’s qualification;
• the athlete’s victory;
• or any specific event outcome.
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3. No Refund for Athlete Support
Any amount sent in support of an athlete is final and non-refundable.
This includes, without limitation:
• athlete support contributions;
• wallet-linked support payments;
• payments connected with an athlete support wallet mechanism;
• campaign-related support contributions;
• qualification-related support payments;
• and any other payment intended as financial support for a specific athlete.
CombatGames.pro does not operate a standard refund procedure for athlete support contributions.
Once such support has been completed, confirmed, processed, or allocated within the Platform structure, it cannot be reversed, cancelled, recalled, or refunded through the Platform.
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4. Athlete Attendance and Responsibility
Users acknowledge that circumstances may arise in which a supported athlete does not attend, withdraws, is replaced, is removed, fails to qualify, is disqualified, or otherwise does not participate as initially expected.
In such cases:
• responsibility for the athlete’s participation, communication, and public campaign remains with the athlete;
• CombatGames.pro does not assume responsibility for promises, expectations, or representations made by the athlete to supporters;
• athlete non-attendance or withdrawal does not create an automatic right to refund of support funds.
Support for an athlete is made within the wider framework of event operations, sporting administration, qualification mechanics, and athlete responsibility.
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5. Platform Products and Services
CombatGames.pro may also offer paid Platform-controlled products and services, including:
• livestream access;
• arena entry tickets;
• digital access products;
• subscriptions;
• memberships;
• and other event-related or Platform-related paid offerings.
Such products and services may be subject to additional event-specific or product-specific conditions presented at the time of purchase.
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6. Individual Review of Service-Related Issues
Unlike athlete support contributions, matters relating to Platform-controlled products or services may be reviewed individually by CombatGames.pro.
This may include issues relating to:
• livestream access;
• ticket access;
• arena entry;
• subscriptions;
• memberships;
• digital access;
• account-related service issues;
• technical delivery;
• or other Platform-controlled paid services.
CombatGames.pro reserves the right, in its sole discretion, to:
• review a complaint or request individually;
• determine whether the matter concerns athlete support or a Platform-controlled service;
• decide whether any correction, replacement, adjustment, credit, transfer, exception, or other remedy is appropriate;
• refuse any request where the Platform determines that no remedy is justified.
No user has an automatic right to refund, reversal, compensation, replacement, or credit unless required by applicable law.
Any exception made by the Platform is voluntary, case-specific, and does not create a precedent.
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7. No General Refund Right
Unless expressly stated otherwise by the Platform or required by applicable law:
• athlete support contributions are final and non-refundable;
• purchases connected with livestreams, arena tickets, subscriptions, memberships, digital access products, or similar offerings are not automatically refundable;
• any review, correction, or exception relating to Platform-controlled services is made solely at the Platform’s discretion.
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8. Payment Classification
CombatGames.pro reserves the right to classify any payment, based on its records and internal system, as:
• athlete support;
• a Platform product purchase;
• a ticket purchase;
• a membership payment;
• a subscription payment;
• a digital access purchase;
• or another form of payment within the Platform structure.
The Platform also reserves the right to determine whether a request relates to athlete responsibility, Platform responsibility, technical delivery, operational administration, or a non-refundable support contribution.
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9. Wallet-Linked Support and Tonkeeper-Related Payments
Where the Platform makes available a wallet-linked support mechanism or a payment flow connected with a Tonkeeper wallet, the user acknowledges that:
• the payment is made through the Platform’s event and support structure;
• the payment may be recorded, processed, displayed, allocated, or administered according to the Platform’s internal system and event rules;
• the existence of a wallet-linked mechanism does not alter the non-refundable nature of athlete support contributions;
• the legal classification of the payment is determined by the Platform’s actual payment structure and records.
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10. Technical, Event and Operational Limitations
CombatGames.pro is not responsible for every circumstance outside its reasonable control, including without limitation:
• athlete non-attendance;
• athlete withdrawal;
• athlete misconduct;
• athlete disqualification;
• changes to the fight card or event structure;
• participant replacement;
• schedule changes;
• venue changes;
• internet disruption;
• device incompatibility;
• third-party wallet issues;
• payment processor issues;
• blockchain network issues;
• streaming platform outages;
• transfer delays;
• force majeure;
• or operational necessity.
Where the issue concerns a Platform-controlled product or service, CombatGames.pro may review the matter individually and determine whether any corrective action is appropriate.
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11. Availability of Services
CombatGames.pro does not guarantee uninterrupted, error-free, or continuous availability of any livestream, digital service, payment mechanism, membership feature, subscription feature, or event-related access product.
The Platform reserves the right to modify, suspend, limit, replace, or discontinue any feature, service, offering, or access method where reasonably required for technical, legal, operational, commercial, or event-related reasons.
Such circumstances do not automatically create a right to refund.
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12. Complaints and Review Requests
Any complaint, support request, or request for review should be submitted through the contact method or support channel designated by CombatGames.pro.
Users should provide sufficient information to allow the matter to be reviewed, including where relevant:
• transaction or order details;
• the product, service, or payment concerned;
• the date of purchase;
• the nature of the issue;
• and any supporting evidence reasonably available.
CombatGames.pro reserves the right to reject incomplete, unsupported, speculative, abusive, repetitive, misleading, or unreasonably late requests.
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13. Chargebacks and Payment Abuse
Users must not misuse chargeback procedures, payment reversal mechanisms, complaint channels, or refund requests in relation to valid non-refundable athlete support contributions or properly delivered Platform-controlled services.
CombatGames.pro reserves the right to:
• contest unjustified chargebacks or reversals;
• suspend or restrict user access;
• cancel related access or services;
• deny future purchases or support functionality;
• retain records for fraud prevention, compliance, and dispute resolution;
• take any other lawful action reasonably necessary to protect the Platform.
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14. Platform Records and Interpretation
CombatGames.pro has the right to interpret these Terms and classify payments, services, complaints, requests, and outcomes according to its official records, including:
• transaction records;
• event administration records;
• product and service records;
• payment logs;
• wallet-linked system records;
• access logs;
• internal calculations;
• and internal review outcomes.
In the event of any uncertainty, inconsistency, omission, ambiguity, or dispute, the Platform’s official records and interpretation shall prevail to the maximum extent permitted by applicable law.
Unofficial communications, user assumptions, athlete statements, supporter expectations, third-party opinions, or social media content do not override the Platform’s official records or decisions.
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15. Final Authority
CombatGames.pro retains final authority over:
• payment classification;
• athlete support administration;
• treatment of event-related payments;
• service access issues;
• refund and exception decisions;
• complaint handling;
• dispute review;
• technical remedy decisions;
• operational adjustments;
• interpretation of these Terms.
All such decisions made by CombatGames.pro or its designated representatives are final, subject only to any rights that cannot lawfully be excluded under applicable law.
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16. Acceptance of Terms
By sending support to an athlete, making a payment connected with a wallet-linked athlete support mechanism, purchasing a livestream, buying an arena ticket, purchasing a subscription, purchasing a membership, or otherwise making any payment through CombatGames.pro, the user confirms that they:
• understand the distinction between athlete support contributions and Platform-controlled products or services;
• accept that athlete support contributions are final and non-refundable;
• understand that athlete participation remains the athlete’s own responsibility;
• accept that issues relating to Platform-controlled services may be reviewed individually and resolved at the Platform’s discretion;
• agree to these Supporter & Customer Terms in full.
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RESPECT FIRST. COMPETITION EARNED.